Tywi Gateway Trust Manager – Job Description

Job Description

Post:                Tywi Gateway Trust Manager

Reporting to:   Tywi Gateway Trust, Chair of Trustees

Place of work:   Bishop’s Park, Abergwili

Contract:   F/T 37hr week, £35,000 per annum. Initially the post will be a three year contract

Managing:   Staff, Volunteers, Consultants and Contractors

Hours:   Work flexible hours, 5 days from 7 inclusive of Bank Holidays and weekends and some evening work for which the appropriate time in lieu will be accredited

Holidays:  20 days per year, plus the 8 recognised bank/public holidays, with days accruing for length of service

Period of Notice:   Minimum of 2 months. The period of notice for the 3 month probationary period is 1 week.

References:  Offers of employment are subject to the receipt of satisfactory references.

  1. Overview

If you are passionate about heritage and excited by the prospect of managing a major innovative and collaborative project in a setting of great potential and you have managerial experience of major restoration projects – then this is a unique opportunity. The Trust Manager will lead a team making the Bishop’s Park an enjoyable, original, safe and rewarding venue for visitors, staff and volunteers alike, heralding a new and exciting phase in the history of the site. The aim is to develop an attraction which will be a worthy addition to Carmarthenshire’s reputation as ‘The Garden of Wales’.

Responsible to the Tywi Gateway Trust and working with project partners the Trust Manager will undertake the development and management of the new Tywi Gateway Centre and the Bishop’s Park with particular emphasis on the successful delivery of the Heritage Lottery Funded ‘Parks for People’ project.  In undertaking this work public access and enjoyment, education and training will be balanced with the protection and enhancement of their cultural, historic and ecological features.

The Trust Manager will need to demonstrate a flexible and innovative approach and an ability to work to high standards within tight deadlines, together with a commitment and enthusiasm for delivering the highest quality, visitor focussed experience at the Bishop’s Park.

  1. Introduction

The post of Trust Manager has two main interconnecting elements:

2.1 Project Manager and budget holder for the successful delivery of the first phase of the project described in the Heritage Lottery Fund (HLF) Parks for People application and contract; ensuring outcomes on time and within budget and managing consultants and contractors.

2.2 Senior on-site manager responsible for the operational management of the Bishop’s Park and the Tywi Gateway Centre and, including visitor services and promotion, staff and volunteer management, work planning, financial and asset management, services and supplies, security and health & safety. Developing and maintaining partnership and shared goals with Carmarthenshire County Museum.

  1. General duties:

3.1 Operational

  • Contribute to the strategic direction, objectives, resilience, ambitions and success of the Tywi Gateway project and in laying the foundations for the long-term governance and sustainability
  • Ensure compliance with the Operational Guidelines, Conservation and Management Plan and supporting documentation in the HLF Parks for People application
  • Collaborate with consultants to interpret plans and develop specifications for competitive tendering when appropriate
  • In liaison with the Treasurer prepare and maintain effective project budgets, records, claims and prepare reports in accordance with the requirements of the Trust and funding organisations to ensure financial control and value for money
  • Responsible for overall compliance with all relevant documents, plans, leases and statutes, ensuring robust managerial and reporting systems are in place across the organisation
  • Maximise revenue generation opportunities compatible with the purposes, aims and objectives of the Trust, including sourcing and securing additional partnership funding
  • Ensure compliance with regulations and systems regarding health & safety, employment, environmental management, risk management, hygiene, fire prevention, security and insurance
  • Responsible for the upkeep, security and access to all components of the Park and the Tywi Gateway Centre, including the buildings, landscape and plantings
  • Undertake such other related duties commensurate with the level of responsibility and remuneration for the post that may be requested by the Tywi Gateway Trust.
  • Visitor attraction development:
  • Identify, initiate and promote Bishop’s Park as a place to visit, support and, cherish with special emphasis on volunteering, membership, donations, gifts and legacies and other activities in accordance with the fundraising strategy
  • Develop and implement strategies so that the Bishop’s Park and Tywi Gateway Centre become all-year round and distinctive attractions for a wide range of audiences of all abilities, complementing the Museum, while fostering the enjoyment and commitment of existing users
  • Collaborate with the Museum to develop and deliver events and learning programmes
  • Develop and implement marketing and promotion strategies
  • Research, develop and implement interpretation across a range of media and methods, encompassing the natural and designed elements of the site
  • Carry out visitor and community consultations, data monitoring, retrieval and analysis in compliance with HLF procedures
  • Establish a retail operation that presents quality and variety for all visitors through sourcing and commissioning shop goods and the on-going development of catering consistent with the Bishop’s Park brand.

3.3 People Management:

  • Line manage the Head Gardener, Community Engagement & Learning Officer and the Catering Manager (and other staff when appointed)
  • Energise and motivate the team and provide support and cover for other members of staff
  • Assist with the founding and development of the Trust’s Membership as an effective supporters’ group
  • Develop volunteering and skills training as priorities for successful management of the Park and Tywi Gateway Centre
  • Identify training needs and develop programmes for staff, Trustees and Members
  • Responsible for the security and safety of the public, staff and volunteers through conforming to the Trust’s Health & Safety Policy, including the monitoring and maintenance of a safe work area
  • Partnership and engagement:
  • Develop and maintain partnership and shared goals with the Carmarthenshire County Museum
  • Build effective and mutually beneficial relationships with Carmarthenshire County Council, the Representative Body of the Church in Wales, HLF, peer organisations in the Tywi valley and other organisations with complementary objects and activities that benefit the project
  • Build and maintain positive working relationships with communities and organisations at a local, regional and where applicable national level.


Trust Manager

                             ESSENTIAL DESIRABLE
Able to provide evidence of:

Qualification at degree level and beyond or an equivalent qualification in a relevant subject

Minimum 5 years senior management experience running a visitor attraction within a comparable field – e.g. Park or Garden, Visitor Centre, Museum, Art Centre, Historic House, Country Park

Experience of effective management of large and complex projects and budgets, with control and prioritisation

Current driving licence.


Experience of working for a Charitable Trust

Experience of working with partner organisations, including the public sector

Able to demonstrate:

Successful delivery of consistent standards of visitor experience and property/ site management

IT skills including the clear presentation of development proposals and financial information

Co-ordination of differing ideas and priorities; creating a culture of mutual respect and understanding with the ability to work together to achieve a common vision

Effective and persuasive communication, in person but also through the full range of media with staff, volunteers, Trustees, Members as well as a diverse range of partners

Understanding and empathy with working in a bilingual area

Experience of working with historic buildings, landscapes and collections, with an understanding of the issues around their care and presentation

Operational and commercial success in a visitor-focussed environment at a senior level

Success in managing and organising potentially conflicting priorities and deadlines

Experience of high level of partnership working

Proven ability to build and manage effective teams, and collaborate within a multi-disciplinary team, contributing to the overall team success.

Ongoing commitment to the natural environment and issues of sustainability

Ability to communicate in Welsh as well as English. Welsh Learners would be supported





Able to demonstrate:

Excellent communication, orally and in writing

Inspirational leadership and organisational skills with the ability to inspire trust

Confident and patient in interacting with a wide range of stakeholders.






Annex 1

Background information:

Trust Manager, Tywi Gateway Trust

The Bishop’s Park is famed for its cultural, historic and ecological features and is much loved by the local community. At its heart is the former palace of the Bishops of St. Davids, now Carmarthenshire County Museum. Working with the Carmarthenshire County Council the volunteer-led Ymddiriedolaeth Drws i’r Dyffryn / Tywi Gateway Trust aims to restore, reinvigorate and innovatively manage the 9.3 acre garden and grounds; walled kitchen garden, (Registered Grade II and Listed) the Great Meadow and Bishop’s Pond (an SSSI) – for the public benefit.

In addition the domestic outbuildings of the Palace will be developed as the Tywi Gateway Centre – with coffee/ tea shop, interpretation and learning facilities.

The Park and Museum will complement and interact, through five main themes: the former Bishop’s Palace and its importance to Church history and the Welsh language,  celebrating the cultural heritage of Carmarthenshire; the evolution of the pleasure gardens, culminating in the artistic, gardenesque style of the mid nineteenth century; the walled kitchen garden,echoing its former importance to the Palace table and medicine cabinet ; the Great Meadow and Bishop’s Pond, together of special historic, and ecological importance – and their wider setting in the Tywi valley with its scenic qualities and historic and environmental landscape, designated as being of national significance.

An integrated visitor experience – “a concept unique to Wales”.

The Conservation Management Plan giving full background details to the project is available to download here.

The ‘Parks for People’ Heritage Lottery Fund application is available on request.

A PDF version of this job description can be downloaded here.

Ymddiriedolaeth Drws i’r Dyffryn – Tywi Gateway Trust is a Charitable Incorporated Organisation (CIO) with voting Members other than its Charity Trustees. CIO Registered No. 1167244


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